The Department is saddled with the responsibility of driving Service Compact with Nigerians (SERVICOM) and the Bureau for Public Service Reforms (BPSR) matters in the Ministry with the following key functions;

• Manage and drive SERVICOM aims and initiatives within the Ministry.
• Identify processes, Systems and service gaps in the Ministry and develop interventions to eliminate such gaps.
• Serve as a focal point for driving all change reform innovations and improvement effort within the Ministry inline with the overall framework set by Bureau for Public Service Reforms and Office of the Head of Civil Service of the Federation and other central agencies of Government.
• Develop and launch initiatives to drive and mainstream a continuous Service Improvement Culture within the Ministry.
• Assist the leadership of the Ministry to articulate to coordinate their change agenda in line with Service Policies and standards.

DIVISIONS IN THE DEPARTMENT

The Department has three (3) divisions namely;

• Reforms
• Service Compact with Nigerians (SERVICOM)
• Innovation